Shipping policy

Sure, here’s a draft for your shipping policy:

Shipping Policy

1. General Information

  • All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

  • Items offered on our website are only available for delivery to addresses in selected address in India . Any shipments outside of India are not available at this time.

3. Delivery Time

  • An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
  • Unless there are exceptional circumstances, we make every effort to fulfill your order within 4 to 5 business days of the date of your order. Business day means Monday to Friday, except holidays.

4. Shipping Costs

  • Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
  • Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
  • Sales tax is charged according to the province or territory to which the item is shipped.

5.  COD Orders 

  • For the Cash on delivery orders initially at checkout minimum amount will be charged of 10% of total order value.
  • This charged value will be additional to total order value while original amount will be collected at time of delivery.

5. Free Shipping

  • We offer free shipping on orders that include gift cards, coupon codes, and promotions applied at the time of purchase.

6. Damaged Items in Transport

  • If there is any damage to the packaging on delivery, contact us immediately at our email on theurbanchitra@gmail.com.

7. Questions

  • If you have any questions about the delivery and shipment or your order, please contact us on our email or on WhatsApp .

8. Return Policy

  • We offer a 7-day no-questions-asked return policy. If you are not satisfied with your purchase, you can return the product for a full refund or exchange it for another one, be it similar or not.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment or the method confirmed by customer. You will receive the refund within a certain amount of days, depending on bank’s policies.

9. Delays and Disputes

  • We will notify you promptly of any delays or disputes in delivery. Our goal is to ensure a smooth and satisfactory shopping experience for you.